What to Expect
Honest, straightforward policies — because that's how we do things.
Orders are processed and packed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation once your order ships.
We offer free shipping on all orders within the contiguous United States. No minimums, no catches.
Standard shipping typically takes 3–7 business days after your order ships. Delivery times may vary during peak periods (holidays, etc.).
Once your order ships, we'll send a tracking number to the email address you provided. Please allow up to 24 hours for tracking information to update.
We currently ship to all 48 contiguous US states. For Alaska, Hawaii, or international orders, please contact us before placing an order.
Because our products are handcrafted personal care items, we are unable to accept returns on opened or used soap bars for hygiene reasons. We hope you understand.
Unopened, unused items in original condition may be returned within 14 days of delivery. Please contact us first to initiate a return. Return shipping costs are the responsibility of the buyer unless the return is due to our error.
If your order arrives damaged, broken, or incorrect, please contact us within 7 days with a photo of the issue. We'll send a replacement or issue a full refund — whichever you prefer, no questions asked.
We list every ingredient on every product. If you experience an adverse reaction, stop use immediately and consult a healthcare provider. Contact us and we'll work with you on a resolution.
Approved refunds are processed back to your original payment method within 5–10 business days.
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first. If it's still missing after 3 business days, contact us and we'll do our best to help resolve the situation.
Have a question about your order?
We're a small business and we genuinely care about getting things right. Reach out anytime.
Contact Us